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What You Need to Know Before You Start

Using 75bd1 means you have read and accepted these terms. Eligibility, account rights and how we handle your data all depend on your local law and the region you access from — so take a moment to understand what applies to you.

Eligibility by local lawAccount rights & obligationsbKash, Nagad, Rocket payment termsData handling & retentionHow to raise a legal query
75bd1 What You Need to Know Before You Start
HOW WE HANDLE YOUR DATA

Account Security, Data and Your Rights

Your personal information, wallet details and transaction history are stored securely. We do not share your bKash, Nagad or Rocket account numbers with third parties outside of what is needed to process your transaction. You have the right to ask what data we hold, request a correction, or ask us to close your account and delete your records where permitted.

Data Retention

We hold your account data for as long as your account is active and for a period after closure as required by applicable law. You can request a summary of what we hold at any time.

Cookie Policy

We use cookies to keep your session active, remember your preferred language and monitor account security. You can manage cookie preferences through your browser settings at any time.

Account Security

Every account uses OTP verification at login. If you notice suspicious activity — an unrecognised login or unexpected wallet transaction — contact support immediately and we will freeze the account.

Right to Request Changes

To correct your registered details, update your linked mobile wallet, or request account closure, go to Account Settings or contact support. Identity verification is required for sensitive changes.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your account rights, eligibility, or how these legal terms apply to your situation, our support team can direct your query to the right place. Reach out through any of the channels below and include your registered account details so we can respond accurately.

Live Chat Start a live chat from the account menu. Describe your legal query clearly and our team will log it and escalate to the right contact within the session.
Email Support Send a detailed message to our support address. Include your account ID and the specific clause or policy area you are asking about for a faster, accurate reply.
Account Help Centre Log into your account and open the Help section. You can submit a formal request there — useful for data access queries, account closure or written legal correspondence.

Frequently Asked Legal Questions

These are the questions we get most often about account eligibility, data rights and how our legal terms work in practice. If your question is not here, use the live chat or email channel listed above.

Access depends on your local law and the region you are in. You are responsible for checking whether using this platform is permitted where you are before opening an account.

We may suspend or close your account. Any balance linked to an ineligible account may be held pending a review process. We will notify you through your registered contact details.

Completing a deposit via bKash, Nagad or Rocket does not override any legal restriction that applies to your account. Payment terms follow the same eligibility rules as account access.

Yes. Submit a data access request through the Help section in your account or email support with your account ID. We will confirm what data we hold and in what form.

Go to Account Settings for basic changes. For deletion requests, contact support directly. Identity verification is required, and we retain some data for the period required by applicable law.

The current version is always on this page. Continuing to use your account after an update means you accept the revised terms. We recommend checking this page periodically.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.